This dealership is total rip off. I visited this d...

This dealership is total rip off. I visited this dealer a couple of months back while my car was still under manufacture warranty. There was a problem/tension with the pax seat belt and restrain system malfunction was kept on coming up on the iDrive screen. Service advisor Matt J helped me out and get the sensor fixed. Right after 15 days that sign came back however due to my workload constrains I could not visit the dealership for a month or more. Then, a couple off weeks back I received a letter from BMW N.A asking for a recall fix regarding rear bulbs and wanted me to visit the dealership. Service advisor Eric greeted me and who was very welcomed. I explained Eric the entire situation and Eric said I will take care of the problem and just leave the car with him. Three hours later I received a call from Eric say you re out of warranty and we need to run the diagnoses on your car and there will be $160 charge. Also, you re state inspection is expired and would like me to get that done as well . I told Eric, I don t have any problem for inspection but the seat belt issue was previously diagnosed while my car was still under manufacture warranty. He said, I will do what I can to see if there is any minor that we can fix but you need to pay $160 diagnose fee Next day Eric called me said there is $1660 charge for fixing that sensor and how would like to proceed and if you don t fix the sensor we will reject your inspection

It was shocking for me to hear this from him. I have tried to explain it s an exceptional issue, which existed while my car was still under warranty. However, I refused to pay $1660 as I think he trapped me to this mud and at the end rejected my state inspection and placed a rejection sticker on the windshield. At the end, I end up paying $179 just for diagnosis. WHAT A TOTAL RIPP OFFFFF!!!. They misdiagnosed my car previously and didn t fix the problem but put the patches for 15 days.

Me and my other 04 colleagues were coming to this dealership from past 03 years but having this kind of experience we will never visit this deanship again.