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Emily Lee

4 years ago

I'm writing this review from the parking garage wh...

I'm writing this review from the parking garage where we are locked out on our last night because 1) the employees were all parked in handicap spaces and 2) the door is broken and has no sign indicating so and 3) we cannot get ahold of the staff. Our first room came with a clogged sink and toilet. We switched to a "better" room with mold in the bathroom and a broken door. The staff doesn't answer calls or fulfill requests for housekeeping. We have taken out our own trash for a week, the heat/thermostat is broken, neither of the rooms were well cleaned, and for some reason the windows are glued shut. The plumbing is so weak that you have to hold the toilet handle down for 5 minutes to get it to flush and you would get better water pressure than the shower has from a detached garden hose. We had to buy an air mattress and blankets because they wouldn't give us a rollaway with two queens. Elevators have constantly been down all week. Please do not stay here - these are not just things that have been nit picked during our stay, they were incredibly frustrating problems. This is a 1 star hotel cleverly disguised as a 3.5 star hotel, I truly do not know how it has stayed in business. I would rather stay at the sketchy Motel 6 down the street than this craphole.

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