A Martinez

Review of Fort Worth Audi

This is a rating for the Service department ONLY. ...

This is a rating for the Service department ONLY. I can't comment on the sales department. I've been a loyal customer of Audi Fort Worth for nearly 4 years (2012 Q5) everything was fine until 2016. To be honest, the dealership sales have outgrown its service capabilities. Before Christmas I booked 2 weeks in advance for a minor repair (replace an aircon vent handle and fix a door rattle). Long story short - I was left without my car (or loaner) for 1 week (multiple excuses), $800 out of pocket and they did not fix the door rattle.

This is not a rant but a genuine disappointment with the way we were treated by a Luxury brand and all due to the service department working at over-capacity. I've provided this feedback to Audi and asked them to never contact me again - I'm done with Audi Fort Worth and I will take my future business to Dallas (including the purchase of 2 new vehicles this year)

My recommendation: don't bring your Audi here if it is not for routine work - otherwise, you'll be up for a disappointment.