First time in New Orleans and I've had a horrible ...

First time in New Orleans and I've had a horrible experience at this hotel. I arrived last night to find out that the hotel was fully booked dispite my reservation already being made and paid for. They tried to put me and my friends in basically a living room with no beds.. Just a couple cots. Mind you I'm traveling with two men. With no help of the hotel I went to the Hyatt in the French Quarter and was able to stay the night. I'm now back today and my room still isn't available and there is no end in sight.

Not a big fan of you Hyatt.