Michael Gough

Review of Elddis Caravans

Appalling company! My Encore 285 is only 2 years o...

Appalling company! My Encore 285 is only 2 years old and has had 2 episodes of damp ingression. Whilst talking to the helpline I was told that there was only 1 episode of water ingression. Wrong! I know it s on your computer system and you later admitted to it.
Solid construction. What a joke! The rear cabin wall is coming away at both sides from both side walks near the bathroom. Crack in a rear exterior panel. My locally approved Elldis workshop applied for a return to factory . This was rejected and the crack in the panel was apparently done by me! The van has done less than 6000 miles!
I am taking my van back to Cleveland Motor Homes , a very long journey for me. I am considering selling the van and cutting my losses but I m not going to let Elldis get away with their appalling after sales service!
It seems that you only respond to positive reviews! Prove me wrong!