C

Cheyenne Williams

4 years ago

Came here for the first time on a Friday morning a...

Came here for the first time on a Friday morning at 10:30. It took 45 minutes for the food to get to the table. The table next to us asked us how long we d been here because they too were waiting a very long time. When the food FINALLY came it was cold and my omelette was prepared wrong. I asked the host to get a manager and he rudely told me she was not available. I had to flag my waitress down (she hadn t come back to the table) and tell her my issues to try to get a manager. Manager still doesn t come and brings the bill back with $5 taken off. I tell the server (Raven) this is unacceptable and I am not paying for any of my food. The manager FINALLY came to the table, clearly with attitude, she didn t give us her name, and she finally compensated my meal. The rude male host told me her name is Tillia (tah-lee-yah). This entire experience was unacceptable, I understand things happen (I m actually a server myself) but how you treat an upset (but still respectful) customer makes all the difference.

This ruined my entire morning and I still left and had to get something else to eat.

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