I still am in shock over the horrible experience I...

I still am in shock over the horrible experience I had with this hotel. During the winter storm this past week, like many others, I placed a reservation to stay at the hotel with husband and our infant daughter. I received the confirmation that my reservation was guaranteed. The day of check in, we drive across town in ice and snow in hopes to get some warmth for our daughter. I show up to the front desk to check in, and was very rudely informed by the concierge that my reservation was not valid!

I politely asked how could that have happened, and was told that their system went down overnight, so they started allowing walk-ins, and that there was no room for us. Mind you, I did NOT BOOK the reservation during the time she told me the system was down. I booked it afterwards. I asked her why I wasn't contacted about the situation, and was told (rudely and without empathy) "well we didn't know who to contact, our system was down for a few hours." Again, keep in mind that I did not book the reservation during the outage that they experienced. She was not in the least bit apologetic, and I couldn't believe that they did not communicate a booking error after we drove an hour across town. Would NOT recommend this place to anyone at all!!