Their Customer Service is a disgrace. I bought 2 S...

Their Customer Service is a disgrace. I bought 2 SUPs. One started to open up around the seam and the valve (still functioning) and I wanted to know what I should do and they can do to fix it and make it safe again. This was in April 2019. Now we have Feb 2020. I call them every 2-4 weeks about the status, have to tell my story again and normally get NO response or an unhelpful we dont know status. They are quick with selling but after sales care and customer service is pretty alien to them. I feel so frustrated and helpless, unbelievable.