I recently moved to the area and this was the only...

I recently moved to the area and this was the only available internet provider. That in and of itself was disappointing, but I needed internet so I gave them a shot. I am paying significantly more than I was with Xfinity, for not nearly as many features... dvr, internet, cable, etc. I have had a few issues with the service and payments since having the service installed. The business' website is not very user friendly, they have you use a different site to set up auto pay but that site doesn't communicate with their system so when I set up auto pay I was billed twice because the card info I provided when I purchased the service initially was also on file. This wasn't a huge issue, however when I contacted their customer support I was blamed for not contacting them and having them remove the initial method of payment, as well as it taking way longer than it should have due to the person I was speaking with having to ask her supervisor what to do every two minutes. As far as the service itself... I would have to say it is subpar. I have had some more service problems tonight and attempted to call their "24/7" tech support just to find out it is not actually 24/7 for anything less than an outage. I can say that once another internet provider is available, I will be switching assuming there aren't some major upgrades or a decrease in price with direct communications.