If you're active or retired military or law enforc...

If you're active or retired military or law enforcement and expect to get the 10% discount listed on the ticket page, you won't, unless you book the least expensive tour. There is no mention of this limitation anywhere I saw, and the person answering our query on the phone didn't know about it either. The only person that seemed to know about this was the manager. If you want to thank us for our service with a discount, either do so unconditionally, or not at all. At the very least, advertise the limitation. I chalked it up as a donation; it made the deception easier to deal with. On the positive side, it was an amazing experience, and when you put the cost in perspective with the immense and expensive task of feeding and caring for these animals, I felt my "donation" was going to a worthy cause. We took the keepers tour, and what a great tour that was! Maureen was friendly and unhurried, and really went out of her way to show us as many of the cats as possible, sharing their stories with us and answering all of our questions. Seeing the cats peaceful and well cared for in a safe environment and getting to be so close to them was a truly unforgettable experience. I would highly recommend a visit, and the keepers tour in particular.