I called in to book an appointment PA Inspection T...

I called in to book an appointment PA Inspection Test my Volkswagen Vehicle, and Mr. Donovan McLean assisted me with this. I confirmed with him that Audi Dealership will service on my Volkswagen for PA Inspection test before I came in the dealership.
When I came to dealership to have my car service. Without asking me, He called the Volkswagen dealership close by. And later he asked me to go there for a service.
I was not expected this treatment like this from a big dealership.