Lisa Thomsen

Review of Charity Carmody State Farm

Charity herself was gracious and professional four...

Charity herself was gracious and professional four years ago when we first moved our policies over there. However, after the initial honeymoon period every thing went down hill. Our 22 year old son had an accident about three months ago that was his fault, his first ever, since we live out of state we expected the office would walk him through everything, nope, it was a painful, time consuming process for him. Recently he got hit and his car was totaled, thank God there were no injuries! When he called to make the claim, no one bothered to tell him he was supposed to make the claim against the other person instead.He is a Master student and works and has precious little time to navigate all this. Katie at the office was rude and unhelpful toward him and when we called she was even ruder. Granted we are upset but when you pay thousands of dollars of year for several policies, you d expect some genuine concern and assistance. We received neither. We are moving all our policies today, we suggest you steer clear of this office. Carmody seems to lure you in with graciousness but after that becomes inaccessible and you are stuck with uncaring staff.