It was between this Sheraton and the Marriott next...

It was between this Sheraton and the Marriott next door. I chose the Sheraton because of the heavy traffic that would be at the Marriott due to the MAPL volleyball tournament.

Upon checkin, it became relevant that only 1 main and service elevator was working. Check-in was on the second floor of the hotel and the only way up was via elevator since the escalator was also out of service. For those of you who travel a lot, you know you just want a quick and easy transition to shower and relax.

If it wasn't for the quick action of Trey, Wes, Preston, Chloe and Bill, I would have asked for a refund. These individuals assured me that the situation was being worked out and hopefully handled before next business day.

Next day, same situation with the elevators and Sibrena, a manager at the front desk was unpleasant, had no customer service ability and was frankly disrespectful. When asked what the hotel was doing to resolve the elevator issue, guests were met with the "it's not our fault attitude" no go away. Due to COVID, there is no turn down service, but they had no problems sticking 20 people in the service elevators. What an uncomfortable experience!

In an effort to save the day/trip, employees Trey, Wes, Preston, Chloe and Bill will be the only reason I return to this hotel next year for the MAPL tournament. They were kind, professional, customer service friendly and picked up the slack where others could not. They all get 5 stars from myself and my daughter.

I cannot however give the hotel that same rating. The rooms were clean, but extremely outdated and the beds uncomfortable. Jimmy VS was a joke, but parking was in a great location, just across the street.

I cannot stress enough how important it is for this Sheraton to realize the importance of their staff. The individuals I mentioned except for Sibrena, are representing you very well.