Worst insurance company ever! I contacted the bene...

Worst insurance company ever! I contacted the benefits eligibility department to ensure coverage for a doctor's visit and was told that I was covered. I received a letter from Boon Group a week later stating that my visit wasn't covered. I contacted customer service and was told that it should have been covered and they would resubmit the claim to the claims department. I was also told that I'd receive a phone call and a letter in the mail regarding the issue. A month later and I have yet to receive anything. I've been on hold for over an hour just to speak with someone.....waiting...waiting...waiting......

DO NOT RECOMMEND!!!!