For such an incredibly expensive facility, you d t...

For such an incredibly expensive facility, you d think the staff would bend over backwards to be kind to residents family members and guests. Even at a not-so-expensive facility (hey, anywhere one goes for that matter), one expects to be treated kindly and to be kind in return.

Unfortunately, that s not the case here. I ve visited a few times and it seems like each time I do I think hmm, that was a weird interaction. Was that person just really rude? That came out of nowhere. Did I do something to upset that person? Well, after talking to others about this, I realize it s probably not me.

We are definitely not people who believe we re entitled to anything at all or are used to having help. But the staff here needs some guidance on how to behave with guests.