Brittany Koehn Review of Fredy Kia
We bought a car at this dealership. My husband was...
We bought a car at this dealership. My husband was here previously, and made an appointment with the finance manager today, so I could see the car before we bought it. When we arrived, the car was unlocked, and there was a stinky takeout container, heavy with food, on the backseat. The car, although obviously dirty, was in excellent condition with only 12,000 miles. I let the finance manager know (the next person we had contact with). Instead of apologizing, he just said oh, that Keith ! (Name changed to protect a very young person s privacy). Then, as we were leaving, we were batted back and forth between the finance manager and Keith about whether there was an extra key. At one point in time, we were told it would come in the mail with the license plates. Because that s how you get car keys . Finally, we gave up and left with the car and one key. Nobody apologized for the food in the backseat, nobody had any idea about an extra key (a simple no would have sufficed), and between checking himself out in his office window repeatedly and texting on his phone while telling us bye, I was over the finance manager also.
Also previously, the model was listed incorrectly, and when they caught their mistake, they racked on an extra thousand dollars. To be fair, the car was honestly worth what we paid. It just shows incompetence on the part of the dealership.
Full disclosure: we were buying a Nissan at a Kia dealership, so I get that we were not exactly their targeted customers. Still, I think this experience was tacky and super unprofessional.
Comments: