Mohamed Ashry

Review of Mercedes Benz Manahattan

Just bought a car from here and I would say the ex...

Just bought a car from here and I would say the experience was sweet and a tad sour. The end result of my purchase was 5 stars(I got what i wanted), but I took a star off because of a couple things along the way. I'll start off with the bad and go to the good. The bad, certain things that were supposed to be done kept getting delayed and I made a couple wasted trips to the city to pickup my vehicles. Also, was given inaccurate information by the service folks, but that information was overruled by someone who was very knowledgeable in all aspects of the Mercedes system(Edmund, I think was his name...make sure to ask for him if you want someone who really knows the inside electronic features and all Mercedes options). He took the time to trouble shoot an issue and saved me a possible wasted trip into the city. The good: There are two managers there that basically will bend over backwards to get you whatever you need to make you happy (Patrick, I think he's the GM or assistant GM and the other guy was the head of sales( can't remember his name). These guys don't know the word "No" and that is something. Another good is the Edmund guy i mentioned . The last good and an important one, they tend to have better cars, at least at the time I was purchasing my vehicle , lower miles, more features. I live in Jersey and tended to stay away from buying things in Manhattan, but I don't regret the decision at the end of the day, I'm at a 5 star, but had to ding one for the aforementioned bad.