We have enjoyed the Outer Banks semi-annually for ...

We have enjoyed the Outer Banks semi-annually for the last 20 years. This year was a completely different experience.
We rented Duneridge Estates 10 the week of July 14 with several accomplished cooks looking forward to one-upping each other in the beautiful spacious kitchen (great pictures on VR website). Before we checked in, we were informed that the refrigerator was not working and they would repair it Monday or Tuesday. We were given a temporary refrigerator on a lower level, which did not stay closed, so we had to throw out food. They repaired the kitchen refrig on Wednesday and we filled it with food (as directed by the repairman). Thursday morning we woke up to both the kitchen refrig and the temporary refrig were recording temperatures of 58-61 degrees. Again we had to throw out more food.
The gas stove had a burner that would turn on but would not light. The oven would not light, so we were without one for the week. Kitchen appliances are basic enemities that we expect to have as renters, but instead were major safety risks.
There were servicemen at the house 4 days out of 7, and someone stayed back in the house to answer their questions and remain there while they were in our house.
Had we known the major appliances in this house were almost 20 years old (the parade of repairmen were friendly) we would have looked for a different house.
We did receive partial compensation for our loss. The inconvenience and frustration were far and above what we were offered. The staff of a Village Realty tried to make things better, but in the end they represent the interest of the homeowner, not the renters, and that became obvious. It would take a lot for us to consider using Village Realty in the future.