My family chartered a 55 passenger bus for 4 days ...

My family chartered a 55 passenger bus for 4 days from Atlanta to DC and the experience was unpleasant to say the least. On the way to DC the air condition on one side of the bus went out completely. The temperature was between 98-103. We were told as soon as we arrived, the bus would be serviced but on the way back, not only was the same side of the bus not cooling but the air went completely out for about an hour. We had a family member with a medical condition which we disclosed on the paper work provided to the company, who ended up with a medical emergency due to the heat. The driver called her company to make them aware but nothing was done! Another bus didn't meet us to ensure the family was comfortable...nothing!

The bathroom wasn't cleaned the four days we had the bus so it smelled awful. We had to purchase Clorox to mask the smell. Imagine the odors + Clorox...disgusting to say the least!

We have a reunion every two years and we have family members who are afraid to fly so building a relationship with a bus company is key, but we will NEVER use this company again. No one called to find out how our family member who had the medical emergency was doing, the company doesn't feel responsible for having my family in deplorable conditions and hasn't offered any financial compensation. Please DO NOT put your family through the misery!