Albert Van Der Werff

Review of Van der Valk Hotel Hengelo

Upon arrival, the reception is very cordial. Frien...

Upon arrival, the reception is very cordial. Friendly lady behind the counter explains everything clearly and in peace. because of the nice weather I asked what was advisable in the region to be outside. She referred us to what she happened to do the day before and that was indeed a success. The rooms are luxurious and do not suffer from neighbors or other noises. We chose to go for the 3 course menu in the hotel restaurant. Here too the lady who first served us was really great. Correct but not too, friendly but again not too. I am (perhaps retarded or not) hypersensitive to servant staff. They make or ruin my evening. This lady definitely made it for me. Then why not 5 stars but 4. We took another quick bite at 3 p.m. The bouncer was delicious but the knives were so blunt that I had to tear my bouncer instead of cutting it and despite all the positive messages about the dinner the temperature of the room was much too hot. No things you fall over, but if everything is so good, so professional and so personal, then these 2 easy to solve minus points are a missed opportunity for perfection.
I was last at van der Valk 20 years ago and the old-fashioned image of that time has completely disappeared. I can only say an unexpectedly very positive experience that I could never have dreamed about in advance. You have to see those 2 minus points in perspective because all the good things have the upper hand so much that I would easily undergo them again