Amee Pandya

Review of Staples Office Superstore

Customer Service Is worst.

Customer Service Is worst.

People who work here don't have any knowledge nor interest in helping customers. I just went there yesterday night, I asked a lady about their on going promotion for antivirus which I received in news letter at home. Lady was like she does not even know what that product is, after looking at our faces for 5 mins she called her super-wiser, who said all antiviruses are sold out(Lots of customers have purchased that rxact same antivirus during that day so it ran out of stock). I left counter and was doing other shopping, and found pile of antiviruses on the rack and stickers of that same deal were posted on the rack. When I called their super wiser, he was looking shocked and surprised. After re-verifying in their system he said deal is on and I should buy that product. Now third associate did my billing and he did not gave me any rebate forms, When I asked about it he was surprised again as he does not know anything about it. Finally he gathered info after 10 mins, gave me a piece of paper and told me to apply for rebates online. I am sitting online for rebates right now and online site is asking for rebate Id which is not there in bill or piece of paper which I received from them.

Over all non of these 3 employees including cashier have any info about what is going on in staples, Instead of them giving info to me, I had to ask every single details myself and they gave me incomplete information all the time (Honestly non of the associate were having proper answer for even a single question). Neither they have any product knowledge, nor sales information. From the interactions it was clearly visible that they are not interested in customer satisfaction at all. They are just standing there as they are being paid. I don't recommend anyone to go to this store.