This was a total replacement, of the HVAC system, ...

This was a total replacement, of the HVAC system, which is not listed above.

Our system was 16 years old. We had a terrible week of frigid cold weather and our system just couldn t keep up. John Wayne s people came on Sunday and talk to us about possible repairs versus replacing the system. Lionel was very informative. We decided to replace the entire unit from top to bottom. The service technicians were able to schedule us the next day on Monday which was yesterday, February 22. We were very happy. They were very professional, friendly, and very fast at their craft.

During this time of COVID-19, all the men wore masks when they came in the house with exception of one technician. He came in the house without knocking, went to the thermostat, and then he turned around I said where is your mask? He said it s outside. I told him under circumstances if he was to come back in my house again, you must have a mascon. He agreed and apologized.

We would highly recommend Jon Wayne products and their service people who did a wonderful job.