Overall my experience with your technicians was go...

Overall my experience with your technicians was good. They worked through very tough conditions to locate the source of my plumbing problem and provide a solution. It was dirty, wet work and these men should be commended for their effort.

On the other side, I feel Jeffery could have spent a little more time initially to get the proper dig location and accurate fix. Your technician dug for the better part of Monday in a location which was ~2 feet from the pipe.

I was assured the job would be finished on Monday. Due to the time it took to locate the pipe, the technicians did not complete the pipe connection inside the house which created a leak. The technician's solution was to use a bucket to catch the water, and stop working just before 8pm. I was left to determine that this solution would allow a considerable amount of water into my basement, so I shut the temporary water supply to prevent damage.

As for the digging, there was considerable damage to a Japanese maple which may have been avoided. The 20 year old tree will most likely need to be replaced, and my landscaping will have to be fixed at at my expense.

I don't wish to dwell on the negative, at the end of 2 days we now have running water and the job was accomplished.