Can't rate the stay as unfortunately couldn't trav...

Can't rate the stay as unfortunately couldn't travel and as the room was booked in advance through Air Miles ( who used Expedia) there was no refund. I was told by Air miles to call the hotel directly to see if anything could be done hoping at the busy Christmas time they could rebook the room (at an extremely inflated price). Although the gentleman was very polite there was no bending. I understand that this is the reason you get travel insurance, but with the rates already inflated for the holiday season, and the room type sold out for the night in question (and a week left to be able to rebook it), you would think a big chain could give at least a credit. You would expect better from a leader in hospitality.