Horrible experience. My mom ordered a heap of prod...

Horrible experience. My mom ordered a heap of products from the website, two days later we were told to send copies of our credit card and proof of residency as we are international. After sending the documents immediately, we received no response whatsoever. Over two weeks later we received an email that our order had been cancelled and that we should call them for more information. Tried calling twice but could not get through as we are in another country. They simply DO NOT respond to emails and customer service is terrible. Tried ordering again last night so hopefully it actually goes through this time.