Customer service is a joke they simply do not what...

Customer service is a joke they simply do not what they said they would.
They cut of my service after 7 year as a customer, when i rang up to find out why they said they didn't know! Then they said i would need to take out a new contract with then, which i did there and then. I was the told is would take a week to get me reconnected to the fibre line and an engineer would have to do this. As the service had been up and running earlier that day i could not understand this and nobody that i spoke to would give me a straight answer as to why. A week passed and it wasn't working so i rang again still no idea what the problem was and i was told i would need to wait for BT to sort it?? After a 3rd call a few days later there was still no resolution in sight so i cancelled. I placed an order with Vodafone fibre and it was up and running in a week. on the day they said.