John Kolek Jr

Review of Sterling Auto Group

When I got home and looked at the receipt, I reali...

When I got home and looked at the receipt, I realized I'd been charged for my oil change. When I bought the truck I got the package that included free lifetime oil changes when I bring my truck in. So I called up, no big deal, I'm sure they can take it off and refund my card. They said they'd call me back when they come up with a solution, never got a call back. So I call again the following day and am told they're not sure if they can refund my card but if not they'll put a note to give me my next one free. What? I bought the package that I was told included lifetime oil changes! So then I get told that my package only includes 6 oil changes and that "sometimes the people in finance can be misleading about that part." I'm hunting for my paperwork and I really hope I can find it because I wasn't misled, I was lied to when I bought the truck. The service people have been nice enough, but I really don't like paying for things that I shouldn't have to and that's absolutely what happened.