Tina Hopkins

Review of Le Meridien, Gatwick Airport

Terrible Customer Service! I had email conversatio...

Terrible Customer Service! I had email conversations with the hotel prior to our stay about the airport lounge. At the hotel they had no record of our preferences in regards to this, then they got our preferences wrong and so my husband had to call reception to sort it out for the third time.

Pointless Stay! We had set our alarm for 545am. We had chosen to stay at the hotel to enable us the valuable extra hours sleep, crucial to travelling with a well rested and not grumpy child. If we'd stayed at home we would have had to get up around 430am! At 350am we were awoken by a member of staff banging on our door. My little girl was screaming as she was scared. The member of staff did not apologise for what they said was 'an error'. None of us were able to get to sleep after this and so we would have been better off staying at home. Needless to say, with a grumpy 2 year old, our journey was not quite as stress free as we had hoped. We are disgusted by the hotels handling of this situation!

Terrible Customer Service! We complained and were assured the matter would be investigated and dealt with. We asked for a refund since our stay was pointless but we did not hear anything, apart from receiving a generic and slightly comical email asking if we enjoyed our stay, until my husband chased up the case with the hotel. We are still waiting for a response and have to assume that the hotel doesn't much care for our situation.

I wouldn't recommend this hotel to people staying with young children, or to those hoping to get some rest prior to an early flight!