I'm a Diamond Hilton member and I frequent this pa...

I'm a Diamond Hilton member and I frequent this particular property a lot. They stopped serving omelettes and poached eggs. Hard boiled eggs are never cooked enough, espresso is horrible. Hotel is over populated and this may be contributing to the lack of care. I recently booked a stay for 11 days and I had a confirmation number. When I arrived they told me that my reservation was cancelled by someone but not them and that they could not accommodate me and let me to fend for myself, no help at all. I asked to speak to the manager and he told me he could do NOTHING for me and told me to leave. This is very shocking since I'm a Diamond member for over 6 years and yet treated as a first time customer looking for a handout.