Marco at Orem Mazda was great. I've spent several ...

Marco at Orem Mazda was great. I've spent several weeks shopping for a vehicle, and dealt with seven or eight different dealerships. Marco was a complete professional who went above and beyond the other sales departments at other dealerships to earn my trust and business. I'm also glad I purchased a CPO vehicle, as I noticed a couple minor problems with my vehicle the day after my purchase. The service department was able to check out and fix the the problems at no cost to me. That was relieving, and I'm glad I have some peace of mind (at least until the warranty is up anyways).

I had two minor issues with the sales process. I still highly recommend Orem Mazda, but want to leave these issues in the review as feedback.

The first issue I had was that the detailing of the car was a little mediocre. I think this is because the car I purchased was unlisted and not ready to sell when I decided to purchase it. I would guess they were a little bit rushed to get it cleaned so that I didn't have to wait super long in the dealership. So, I understand why the detailing may have been a little rushed. The detailing is probably fine most of the time, and my experience was likely an exception to the norm.

My second issue is with the VTR fee. I was told during the sales process that I would be able to drop the VTR fee when speaking to finance during the purchase process. When speaking to finance, I was told that I could drop the VTR fee. But, since the vehicle already had the VTR engraving completed, they would just increase the price of the car by the same amount of the VTR fee. So, I could pay the VTR fee to get the benefit of VTR by having my car registered in the VTR database. Or, I could decline, pay the same price out the door, not have my car registered in the VTR database, and not get any benefit from the VTR. I don't think there was any intention to mislead me. The VTR fee is a small cost overall relative to the price of the vehicle, but still frustrating that there was no practical way to opt out of it.