Miriam Burriss

Review of Hagerstown Ford

I bought a Kia Soul+ last Friday. I asked them if ...

I bought a Kia Soul+ last Friday. I asked them if they would clean it while my brother and I went to lunch. Well, when I finally got home I checked it out better. It was not cleaned, only the stickers were removed. I found in the glove compartment a razor ( I guess they used it to removed the stickers ). Almost sliced my fingers. In the glove compartment I found a copy of the original owner's drivers license, this could had been bad if I wasn't an honest person. On the side door I found goggles that were left there. Called 2 days ago to speak to the manager.. he never called back. I guess it was all about the sale not the customer!! Really disappointed.

Update 08/28/2018
Well, went back to get my car detailed liked they say they would. Took my Soul, dropped it off ,they did shuttle me to the mall. About 30mins to 45mins, service called saying they were finished. I just sat down to have lunch, so I asked can they give me abt 30 to 40mins to eat. They did, told them I was in front of Red Robin, they told me they would be there in a few minutes. Well,after waiting 20mins in the heat I had to call again, it took them another 10 to 15 mins!! Finally got back, Guess what??!! My sister and I took a few mins to check it out. Nothing inside was touched or wiped down or vacuum!!! Same dirt in same spots, checked the back, nothing was done!!
I spent my time and used a half tank of gas for NOTHING! They don't know how to clean a car or just to lazy. Liked I said it's about the sale not the customer!!