While I applaud the low wait times and quick and a...

While I applaud the low wait times and quick and attentive staff every time I have been there, their billing and insurance department is the definition of incompetent. Over a year and a half later after a surgery, they decide to submit a second bill to me and then refuse to call back my insurance provider in regards to why these charges have been sent after all bills were paid in full over a year ago. Now it s been 3+ months of my insurance not getting anyone to connect. Seriously, we are almost two years past the surgery and they simply don t care to help and are quick to want to ruin their patients financial well being in the process. I hope they get their act together, but it looks like a letter to the board of insurance and president of the hospital may be our next steps as this is clearly a fixable communication and operational problem post medical service. Shame, because the doctors and nurses are very attentive and kind.