Build the rides people will come, but if your staf...

Build the rides people will come, but if your staff is not pleasant, management is unorganized, and inefficient, you will continue to have less long term customers and be forced to pour more funds into attempting to regain business. I would give Six Flags 1 star if it didn't have a few redeeming qualities. Food is mediocre at best, sometimes it's not very good at all and leaves you unsatisfied and feeling kind of cheated - what a waste it was getting a dinner pass for the entire family. Too many employee's are rude and that takes a lot away from the experience. Some employee's also do not pay enough attention to the children's rides and what's happening on them. Something news worthy would have to happen for them to change though. The Flash passes are ridiculously gouged and unnecessarily expensive for the lack of flexability and selections they have. We bought 4 of the diamond elite membership's, and 3 gold season passes, and boy what a complete waste. The only great thing was parking (which is awful to plan online, their website is not user friendly) and the benefits following you to Huricane Harbor. The kids area is kind of a joke at Six Flags. There's wasted room where other cool kids activities or rides could be. The mist areas need some TLC. There's a smoking area right by the kids area? Seriously? Be careful during special events, they will close areas without proper communication - and they are not always kind about it. The lost and found employee's are the absolute worst and don't listen to their customer's. Employee's have awful attitudes all around, that alone has me looking elsewhere for our family fun time. Even the character visits are a bit lackluster at times. They need a better way to announce ride closures too. Lots of inefficiencies. The train and the engineers/conductors were the only employees who added to the experience. They were the only employees who were kind 100% of the time and who efficiently communicated closures, eta's, and estimated waits from occupancy. The train staff was one of those redeeming qualities, although there was a time when it was extremely crowded and some people took seats a family was obviously trying to save while they put their stroller away. The family ended up getting separated and were not able to ride because the train filled up, so they had to go back and take their stroller off and return to the line. I think the lady controlling the gate was not counting or watching properly. It seems like overall Six Flags has lost sight of everything Six Flags used to offer, their management staff I've encountered are unorganized in their offices, paper, trash, documents, just all over the place. The place is a mess behind the scenes, I would wonder how they stay in business but it's quite clear it's from their gouged prices. Where is all our money going? Some things haven't changed in over 20 years, and some things that have seemed to make the parks layout confusing. Six Flags needs some major changing internally.