gabriel mansbach

Review of Frost Bank

I was treated very rudely today by a banker. He wa...

I was treated very rudely today by a banker. He was incredibly rude by telling me You re not a customer even though I ve had a bank account and a safety deposit box with the bank for over a decade only because I don t use the account. And that safety deposit boxes were for their customers even though I ve had a deposit box all this time. He was very patronizing and dismissive. He also repeatedly asked me where else do I bank and why don t I have a box there. He kept encouraging me to take my business elsewhere. But this wasn t the first time I ve been treated rudely here. There are two girls who work at the safety deposit box counter who make disparaging comments about my appearance nearly every time I talk to them. Comments about my weight, about my skin color, about my clothes, and all manner of things on my appearance. I honestly find the behavior of all these employees disgusting. I left today feeling completely dejected. Avoid this bank.