andrea andrews

Review of HPI Direct

Awful customer service. Ordered in bulk on my card...

Awful customer service. Ordered in bulk on my card for mgmt in my store and never received products. Fed ex and HPI employees confirmed they got the items back but it has been 3 months now and I have STILL not received a refund!!! I am disgusted that we use you guys and hope that people do not order from you. I still expect a full refund as that is the right thing to do- I have called 9 times now and have gotten no where. Absolutely awful customer service and terribly incompetent representatives. I wish I could rate a 0!