Mia Levu

Review of Bateaux Parisiens

I'm very disappointed by my experience with Bateau...

I'm very disappointed by my experience with Bateaux Parisiens. We booked a reservation at 8:30 PM a day prior to us flying in from a different country. We were hoping Bateaux Parisiens would be able to show us the beautiful landmarks of Paris during our 10 hour layover. Unfortunately, we arrived 10 minutes late due to complications on our flight and transportation (RER train) to Bateaux Parisiens. When we arrived, there were three boats that had not yet departed. They refused to let my family on board and to my dismay, they allowed another group who also arrived 10 minutes late on board. They shut the door in front of our faces and we could see that there were tables still available that had not yet been occupied.

To an extent, I understand our mistake of arriving 10 minutes late. However, it was unfair for my family to see another group allowed inside the boat when they also arrived 10 minutes late and ALSO to see that there were tables that were still available - even one by the window. We spent a large sum of money on our reservation to get the best seating only to have the doors rudely shut.

I'm still awaiting a reply from their customer service on a refund. I will continue to update the process of receiving a refund if they so choose to respond because from what I've read thus far from the reviews, it seems they severely lack in customer service department.