Update: Xotic reached out and we are in process of...

Update: Xotic reached out and we are in process of remediating.

Initial order was fine but the battery on the laptop stopped holding a charge after a year and a half. Far too pricey of a computer for it to fail that soon. Went back and forth for a month getting info on being able to replace the battery. Customer service said they were going to contact the vendor to see if they could have me ship in my laptop and repair it. I haven't heard from them in 4 months. Really expected this laptop to last at least 4 years, but the failure in customer service will be having me go elsewhere for the next one.