Glenn Goss

Review of Gallery of Lighting

I will clarify one thing first - the first salespe...

I will clarify one thing first - the first salesperson I spoke to was very helpful and nice - she gets 5 stars. She referred me to another person who knew more about what I was looking for - that sales person gets one star. The salesperson was knowledgeable and after we figured out what I needed, the salesperson said they would email me with prices. I had to call back 3 times to remind them to send me prices - the last time I called was two weeks ago and still have not heard anything. Therefore - only a 1 star rating for the customer service from the one salesperson. Since then I have found another company who acted immediately on my needs and I have purchased from them.

I am going to add to this review that I recently wrote.......I received a call from the store manager - Tim Regan. I was surprised and glad that he called. We discussed the experience that I had with the store and with not getting a response. He was very apologetic and extremely polite and respectful. After our discussion, I learned that he is very conscious of how his customers are treated. I very much appreciated this. So I did tell him that when I have some lighting needs I will come to the store again. He told me to make sure he was there and he would personally help me with my needs. I give Mr. Regan 5 stars for reaching out to me and resolving the issues that I had. So with that call - and because of that call to me, I am revising my rating! Thank you Tim for your help and concern.