Harry Dresden Fan

Review of PenTeleData

PTD is hands-down the worst ISP I have ever dealt ...

PTD is hands-down the worst ISP I have ever dealt with. I have worked with Comcast, Spectrum, Windstream, Zito Media, Atlantic Broadband, and even Verizon. They all are easier and better to work with than PTD. Their support is incompetent. Their way of doing things are antiquated. I asked them to replace a modem because of odd connection issues. They refused to replace the modem, because it was "all good" from their end. Comcast would have replaced the modem for the asking. But not PTD, no sir, they know better than the onsite technician. Instead of just replacing a modem for the sake of troubleshooting, they strongly refused on multiple occasions. And guess what the issue turned out to be??? The modem was the issue. Oh, and I spent an entire day trying to call their support, only to find out that their tech support line was down. Just awesome. If you have another ISP of choice, I strongly recommend them over PTD.