Recently stayed for a family members wedding. We c...

Recently stayed for a family members wedding. We came up from Arizona excited to escape the heat and enjoy a happy life changing moment. Unfortunately, upon arrival they seemed a bit overwhelmed with the high volume they encountered on October 13. After we checked in we went to our very small room. We decided an upgrade would be worth it, considering we would be hosting a few people before the wedding. We asked the receptionist to have our luggage moved to our new room while we enjoyed the cooler weather and had a bite to eat. We were gone for a few hours, plenty of time to have moved the luggage to our new room we paid extra for. On arrival we noticed no luggage and being on a fixed schedule due to pre-wedding events we were not happy. After, I am sure an hour has passed we finally receive our luggage. I think of this hotel to be a luxury hotel. Unfortunately, not their service thus far. That's not the half of it. We asked for extra hangers took an hour if not longer. I also needed dry cleaning for my dress. I read the top stating if items were received at 7AM they wouldn't be ready until 5PM, knowing I needed to be at the wedding around that time I gave my dress to the man who delivered the late hangers hoping it would be ready the next day before 4PM. Well what another disappointment, the next day rolls around and I don't think to check on my dress because why would I need to, bad idea on my part called at 2PM, day of wedding and was told they didn't know what needed to be done when clearly marked on the ticket it said dry cleaning. I told them to just steam the wrinkles out. While I was helping my boyfriend get ready I realize my dress should have been done by now, I had to call again at 3PM. It was delivered 30 minutes before I needed to leave full of wrinkles, horrible! Worst "luxury" hotel experience. I didn't mention the sink stopper was broken and wouldn't open, no housekeeping services (employee stated he was off and couldn't come back) and to top it all off after spending $600 for only 3 nights with horrendous service, the receptionists told my boyfriend after we discussed the issues we experienced that "those things happen sometimes" what?! are you joking with me.. if that's acceptable at this hotel I will never spend a dime there again.
Sincerely an upset former customer!