Arrived for an appointment and called from the doo...

Arrived for an appointment and called from the door so they could let us in. The receptionist couldn't understand me and I had to repeat myself three times then I had to spell my son's name out. She couldn't find him in the system since the person who booked the appointment put it under my name in error. He also booked it for November despite telling me the appointment for for the 15th.

Unfortunately, we did not get to see Dr. Woo. The front office is a mess as far as communication is concerned. We were disappointed as we had rearranged our schedules for the appointment.