Randy Shoe

Review of near Cincinnati airport in nor...

Our most recent flight into CVG airport was a disa...

Our most recent flight into CVG airport was a disaster! Upon arrival, my bag came around the carousel completely ruined. Every zipper had been opened and TORN off the bag, there were multiple scuff marks and a hole in the front pocket. Assuming it was an airline issue, we walked to Frontier Customer Service and they gave me a brand new bag at their own expense (come to find out, it was an airport staffing issue). One week later, we flew out of CVG and arrived at the checkin counter 48 minutes prior to departure, due to travel time and traffic. Frontier Airlines has a 45 minute cutoff time for checkin. We were 3 minutes early... But at CVG the checkin staff are employed by the airport instead of the airline. Which means they don't have to care about you or your money. Another woman was at the desk already, and they had already denied her boarding. So I gave them a little piece of my mind and they called a manager for approval in fear the she would "lose her job for letting us board." Naturally, it was approved and the clerk began the process (against her will). It was then that she (as well as the next clerk and manager beside her) started provoking me, my wife and this other lady. I didn't take too kindly to this and started giving her some lip. She proceeded in saying that she was going to "deny all of us boarding if I was going to talk to her that way" (when SHE was the one provoking all of us!). I had to beg for her help in this process - poor thing was throwing a fit. We passed the clerk on the way to the gate and she glared and shook her head at us. In the end, we were able to get our tickets and fly home. There is just no room for that type of behavior in customer service. If you don't know how to serve the customer, you should get a job sitting in a room by yourself. Definitely won't be flying through this over priced airport in the near future. Staff is terrible!! Gates are messy and mismanaged. Restaurants are below par. Restrooms are never clean. Walkways have been under construction for 3 years. Clear indication of poor management...