Poor customer service on two occasions within the ...

Poor customer service on two occasions within the last few months. First occasion I telephoned to discuss my requirements. Salesperson failed to return my call. Second time a few months later I went in. No sales person was available to see me as they were short staffed, someone would call me (in fact my details were taken down twice). Again a telephone call has failed to materialise. All I can say is that business must be very good to not have to bother to follow up on your leads!