I ordered my uncapped Fibre on 12/3/2020 I made my...

I ordered my uncapped Fibre on 12/3/2020 I made my payment on that day as well. Called in to ask about it however call got cut off, I also left a contact number as prompted but was never contacted, was hoping to get this done before the lock down as you guys promised within 7-14 days which ended before the lock down started, extremely disappointed with the service