I wish I could say customer service was poor, howe...

I wish I could say customer service was poor, however, there was absolutely NO customer service once so ever. Absolutely terrible. Katia Templar is the agent "working" my claim and she has not answered a single one of my phone calls or responded to any emails. To give you prospective, the claim was filed 3 weeks ago. If you have any option, stay away from Katia Templar or ask for a different adjuster. Still not even sure if she is a real person.