Brian Whorton

Review of Dallas County Health & Human S...

I've had to use a case manager at Dallas county ho...

I've had to use a case manager at Dallas county housing and not one single time have they ever responded. Three years now and no help whatsoever. It makes me literally sick having to deal with my case manager Pamela Jones. What good is it having a case manger if she doesn't do anything or answer any pertinent questions to my case.. I've been trying for two months to speak with my case manager and whenever i'm sitting in front of her she helps other clients. She even took a personal phone that lasted 13 minutes while I waited. I've tried speaking with the case manager supervisor Ms. Felicia McGee and have received the same treatment. We are forced to work with people who hate their job and take it out on us. I used to deal with another dept and not once have I ever been treated so badly.