In 2014, we purchased a Coast Cascade II Infinity ...

In 2014, we purchased a Coast Cascade II Infinity spa from another dealer who, at the time, was carrying the product in the Syracuse area. Recently, we have been experiencing an issue with an overheating pump motor that is still under warranty by Coast Spa. Confused, initially, by what was causing the problem, I called the Coast Spa people for help and they redirected me to Syracuse Pool and Spa. Immediately, the supervising technician at SPP, Jim, came out on a very cold day -- the spa is full and running on our back deck --- and assessed the problem. A part controlling the motor needs to be replaced. Coast Spa in Vancouver was immediately contacted to send the part but have yet, for some reason, neglected to send it over a period of two weeks when daytime temperatures were hovering around zero for many of those days. Jim and his associate Luke have religiously come out to the house every other day to activate the heat pump for a short period of time to allow the water in the tub to heat, preventing the system from freezing. They are doing this all on their own as we wait for Coast Spa to send the part we need to fix the problem. I could not disagree more with those who feel SPP's Customer Service is terrible. I believe Coast Spa's Customer Service is terrible, but SPP has been amazing with regard to my issue. My only disappointment is that I didn't have the opportunity to purchase the spa from them. I would highly recommend SPP to anyone in the market for a new spa!