Check in was great and want to recognize Eduardo V...

Check in was great and want to recognize Eduardo V as he was wonderful and very welcoming. As GREAT as he was... I have to address what I believe was a true safety issue; there are four elevators in the South Tower, only two ever seemed to work at any given time. Sunday morning as people were trying to leave a subtle panic was ensuing as people were waiting (myself included) long periods of time for an elevator to arrive- only to have the door open to a very full cab. We walked down from the 9th floor- others were doing the same... bumping large suitcases down the steps. We made it to level four and hit what looked like a gate like door in the stairwell; it was unclear that it was okay to proceed. Please note, I am talking about twenty or so folks all trying to figure how to get down to the lobby with no clear exit- it was very clear that if we were in an emergency, we would be in trouble. Tensions were beginning to run high- I eventually found a staff person who stated that we could go through the gated door in the stairwell.

This is not okay- for a hotel with 1000+ rooms, you are responsible to make sure that EVERYONE knows where to go in the event of trouble.

No okay.