The service department did a good job on my car an...

The service department did a good job on my car and really helped me out. It needed repairs that were covered under the warranty. Chuck is the mechanic who helped me with my car and he helped me make arrangements with getting a temp car to drive while mine was in the shop, this included getting Ford to pay for the temp car since my car's repairs were under warranty, and he made sure my car was available in a reasonable amount of time. The only thing that holds me back from giving 5 stars is that I had to specifically ask for the temp car while mine was being repaired- I feel that all customers should be offered this even if they don't know to ask because if it is available then I think it is fair that everyone is given the same care, but that is a management issue, as for the service department mechanics themselves, I have to say they were great. Chuck went out of his way to get my car back to me as soon as possible and he explained in detail what was wrong with it as well as explaining that Ford extended the warranty on my type of car. Ford showed me that they do stand behind their product and Chuck showed me that this is the Ford location that I need to refer to my friends.