We stayed there for a night in the hot tub room wh...

We stayed there for a night in the hot tub room which is small and overpriced but ok. We then went to go have a meal in the bar downstairs and the old, grumpy bartender was astoundingly rude to us! First we were ignored, then we were told to go elsewhere if we wanted better service. When we complained to the Front Office manager about this, Michael Hall, he defending his terrible staff and paid no attention to the horrible way we were treated or now that he has lost customers who stay in Banff all of the time but we will also tell friends and family to definitely steer clear from this hotel since they pay no mind to customer service or how to properly treat people. This manager obviously needs some class and obviously needs some proper manners. Your managers at this hotel should all get fired and start new so that maybe you can have qualified staff working here. This hotel is not nice enough for people to put up with this unprofessional behaviour.